Guidelines for Joyful Collaboration
Why did you start Communicate Your Joy?
I’m a single mama with two elementary age kids, and the time commitment of a regular 9-to-5 job meant I was missing out on a lot of stuff. Scrambling to find childcare coverage on sick days and snow days was getting really old. I’m also an only child, and taking care of my aging parents is also one of my top priorities.
I’ve always been a student of the mindset “work smarter not harder,” and I can accomplish more in a few hours at home than I do trapped in an office without windows.
I also pride myself on being a highly moral person. I believe in transparency with my clients. I saw countless examples in the “corporate world” of leadership doing things they’d be ashamed to tell their kids about.
What sorts of projects do you like to work on?
I’m a writer first, so any projects that allow me to express myself through words are a great fit! Website content rewrites, content strategy, blog posts, and copywriting are some of my favorite types of work. I also have experience in email marketing, website design and development, social media, and PPC marketing (Google and Facebook ads).
Where do we get started?
I like to start working with clients with a $350 “Messaging Magic” document. This lets me take a look at what you’re doing now and come back with about 5-10 pages of observations and recommendations, based on your workload, timeline, and competition in the marketplace. If you do nothing else, this document lays out exactly what you should be doing to communicate your business!
How much does it cost to work with you?
My rate is $50/hour, but I occasionally run special pricing!
I think I want to work with you! What does your process look like?
Great! We’ll start by having an initial meeting (face-to-face is my preference) so I can understand more about your business and get a sense of your personality. If it seems like a good fit on both sides, I’ll come back with a statement of work that details exactly what I understand what you want me to do, the timeline, and the full cost, which I’ll send to you via email. If everything looks good, I’ll send you an invoice for your project, and work will commence when I receive your payment.
How do I pay you?
Monthly retainer clients will be invoiced at the end of every month for the previous month’s work. For project-based clients, I invoice a 50% deposit at the start of the project, and the remainder will be billed in increments with the completion of agreed upon milestones.
When do you work?
My regular office hours are from 9am – 3pm Monday through Friday.
How do you like to communicate?
I greatly prefer emails over phone calls. I work in coffee shops a lot and we all hate that person who talks loudly on their phone in coffee shops. I usually do not respond to unexpected phone calls. I also try to limit the amount of time I am in my inbox to 2-3 times per day.
How do I get to review the work you’ve completed for me?
I will usually write your piece and share it with you in Google docs. You can add comments or suggest edits by clicking ‘insert’ and ‘comment.’ I provide clients with between one and three rounds of revisions, depending on the project.
Do you offer refunds?
I want all my clients to be happy, and I value transparency and honesty in all of my professional relationships. Unfortunately, the communications industry is highly subjective and I cannot guarantee the success of any particular communications strategy or tactic. Like any service-based business, you are paying for my time and therefore, I do not offer refunds. Consider this example: if you’re not happy with your steak dinner, a waiter can offer to cook you a different dish, but ultimately you need to pay for taking up the time at the table at the restaurant.
Tell me how you work best and if these make sense!